Metro Retail Cebu stores earn DTI Bagwis Awards for consumer protection and service excellence
DTI Bagwis Cebu Awardees June 2026(Top row, from left) Consul Anton Mari Perdices, VP for Bus. Dev. (Cebu Chamber of Commerce & Industry); Esperanza T.L. Melgar, Acting Regional Director (DTI-7); Marivic V. Aguilar, Provincial Director (DTI-Cebu); Atty. Airene E. Abapo, Chief Consumer Protection Division (DTI-Cebu); and Jay Fernandez, President (Philippine Retailers Association - Cebu Chapter); (Bottom row, from left) Emma Villoson (Metro Wholesale Mart Colon); Angelito Dublin (Metro Toledo); Lovella Duamguing (Super Metro Colon); Antonia Luisa Estrada (Metro Canduman); Maricel Florita (Area Manager, South Cebu); May Sadwarny Sasedor (Area Manager, Central Cebu); Charito Dagotdot (Metro Ayala Center Cebu); Diana Almagro (Metro Colon); Oliver Repuela (Metro Paseo); Judy Marie Gilo (Super Metro Mambaling); and Roel Manco (Metro Cebu IT Park), during the awarding ceremony of Bagwis Award by the Department of Trade and Industry.

Metro Retail Stores Group Inc. (MRSGI) continues to uphold its commitment to responsible retailing and consumer satisfaction as eleven of its Cebu stores were recognized with the 2025 Bagwis Award by the Department of Trade and Industry (DTI) during the awarding ceremony held on June 19, 2026.

The Bagwis Award is awarded to establishments that consistently protect consumer rights and welfare through fair trade practices, regulatory compliance, and quality customer service. The recognition serves as a benchmark for retailers that demonstrate excellence in creating a safe, reliable, and customer-centric shopping environment.

Among the MRSGI stores recognized were Metro Colon Supermarket and Department Store, Metro Ayala Supermarket and Department Store, Metro Canduman Supermarket, Metro Wholesale Mart Colon, Super Metro Colon, Super Metro Basak Mambaling, Metro IT Park, Metro Supermarket Banawa, and Super Metro Toledo.

The recognition reflects the collective efforts of Metro Retail’s teams in maintaining high standards across operations, from product quality and pricing transparency to customer service and consumer protection. It also reinforces the company's commitment to delivering a consistently positive shopping experience for the communities it serves.

“We are honored to receive this recognition from the DTI, as it affirms our commitment to putting customers at the heart of our operations,’’ said Joselito Orense, MRSGI President and Chief Operating Officer. “This achievement reflects the dedication of our store teams, whose hard work and passion enable us to provide excellent service while upholding the highest standards of responsible retailing.”

As one of the country’s leading retail groups, MRSGI remains committed to building consumer trust through ethical business practices, operational excellence, and continuous improvement across its supermarket and department store network.

The company congratulates its Cebu store teams on this achievement and thanks them for their continued dedication to serving customers with excellence every day.